Privacy policy
Last updated: 21 October 2026
Introduction
Your plan and your conversations are personal, and we treat them that way. This policy covers the Ambi app and the ambiai.app website.
Data we collect
- Your account: your email address and your Apple or Google sign-in.
- Your plan: goals, habits, tasks, settings and the first name you enter.
- Your chat with the AI coach: your messages, your photos (location and metadata removed) and how each reply was made.
- What you connect from the web, such as an AI assistant or a data source.
- Your messages to us: feedback, emails, and the address you leave on our website.
- Technical details: phone model, versions, language, time zone, an installation identifier, usage statistics and crash reports.
- Your subscription, if you subscribe: its status and transaction records.
How we use it
- To run Ambi: your plan on all your phones, and the coach's replies.
- To keep Ambi working, safe and affordable, and make it better. Conversations and photos may be reviewed for this.
- To tell you about Ambi, if you left your email on our website. Every email has an unsubscribe link.
We never use your data for advertising, and we never sell it.
Analytics and monitoring tools
- PostHog: which features are used and which website pages are visited, never what you write. These statistics are never linked to your name, your email or your account. In the EU, kept 25 months at most. Email us to opt out.
- Sentry: crash reports and app speed, with your account's identifier but never your email, name or what you write. In the EU, kept 90 days at most.
Our website uses no cookies.
Storage and security
Your data is stored on secure servers, with security protocols that meet industry standards. Your account, plan and chat live with our hosting provider (chat photos in the EU), encrypted in transit, with access limited to running the service. We keep your data while your account exists; emails you send us, 12 months; your website email, until you unsubscribe; backups, for a limited time.
Sharing
We don't trade or transfer your information to third parties, except:
- when it's needed to provide a service you asked for (the providers below);
- to comply with legal obligations.
The providers that run Ambi for us:
- Our sign-in and security provider: sign-in, app security and in-app notices.
- Our hosting and storage provider: our servers, database and storage.
- An AI provider: writes the coach's replies from your messages, photos and plan. Your messages and your data are never used to train AI models.
- PostHog, Sentry and a few technical providers (email sending, app updates, notifications).
They use your data only for Ambi and protect it as well as this policy does.
In-app purchases
Subscriptions are bought through the App Store or Google Play. RevenueCat keeps track of your subscription status, linked to your account's identifier. We only see transaction data, never your payment details.
Your rights
You can ask for a copy, a correction or the deletion of your data at contact@ambiai.app.
Delete my data
In the app: Profile → Settings → your account → Delete account. Without the app: our data deletion page.
Changes to this policy
When this policy changes, we update this page and its date.
Contact
For any question about this policy or your data, write to us at contact@ambiai.app.